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Viewing is generally open from the day before the auction and on the morning of the auction. Please check the auction catalogues or location for viewing hours at your nearest operating location.

For specific auction times and dates please refer to the auction catalogues of your closest Manheim location, or you can look at the “Upcoming Events’ on the homepage.

Invoices can be accessed via our Online Invoice Portal from the link you will receive in your notification email when you successfully purchase an item. You can also access the Online Invoice Portal directly when you are signed into your Manheim account. You can pay your invoice within the portal via PayPal or Credit Card (fees apply) or you can download your invoice and pay via EFT or BPAY. You can also pay your invoice in person via Credit Card however please note cash and cheques are not accepted. You must pay the balance of your invoice by 4pm the day following your purchase.

For all payments made outside the portal, please allow 24 hours for payment to be processed. Once funds are cleared and your invoice is showing as fully paid, you will be able to collect your item.

We do not disclose the reserve on any of the items we sell on behalf of our vendors. We cannot disclose a ball park, rough idea or estimate. However you may purchase a ‘Vehicle Auction Report Book’ for $10, which provides a guide on past sales.

We have two ways of bidding, in-lane or online:

1. Online

To bid online you will need to fill out the online registration form and supply the required information. For more information on online bidding please call our Customer Support Centre on 0800 408 488 (option 3).

2. In-lane

To bid in person in the lane, you will need to visit the Manheim operating location and register at reception the morning of the auction. Registration is free and you are required to provide photo ID such as a current passport or drivers licence.

If you are the highest bidder, and the item has reached the reserve price, you will be required to pay a deposit of 10% or $500.00, whichever is greater. Payment can be made by cash, bank cheque, EFTPOS, BPAY or credit card (Visa and MasterCard only and a processing fee of 2.45% applies to credit card transactions). Personal cheques and business cheques are not accepted. You are also required to pay the balance of your purchase by 4pm the following day.

On top of the purchase price of your vehicle you may be required to pay a ‘Buyer Administration Fee’ and a Government charge may apply to BidNow and BuyNow vehicles, which must be paid after the sale of an item. Please check the catalogue or ask the team for fees associated with your vehicle.

If an asset is sold through a Salvage Damaged auction you are NOT permitted to drive the asset from our site. If an asset is sold through a PCV or Industrial auction (Not identified as a salvage auction), then you are permitted to drive from site as long as the asset has current WOF/COF/Rego.

For health and safety you are unable to start any of the vehicles. Vehicle engines may be started by a team member on your behalf. You can also see and hear the passenger and commercial vehicles running as they go through the auction lane on auction day.

No. If a vendor provides a current RWC and/or current registration this will be advertised on our website and announced prior to the vehicle being auctioned.

Vehicles are auctioned in the condition they are given to us. If a vendor provides a spare key and service books and/or history then the vehicle will be sold with them. We cannot contact vendors to question them about missing keys, books and accessories but if they are supplied with the vehicle, you have the opportunity to view them up until the start of the auction.

Yes. We can auction your car, find out more information by clicking here. You need to contact your nearest Manheim location to arrange a valuation. Contact details can be found on our Locations page. Any finance owing on a vehicle must be cleared before we can sell it and any vehicle with major damage must be auctioned through our Salvage auctions.

On the top right hand side of the Manheim homepage there are two icons with a register and sign in button, fill in the appropriate details and click "sign in". Typically your username will be your email address.

Manheim is committed to providing the highest levels of customer service. If you are dissatisfied with any aspect of the service you have received, let us know by completing the form on our complaints page.

If you are dissatisfied with a product you have purchased, let us know by completing the form on our complaints page, taking care to provide as much information as possible. One of our team members will assess the complaint and be in touch with you regarding next steps.

There is no charge to register and bid in person at any of our locations. For further information please refer to the online registration form.